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Web Survey Bibliography

Title Identifying key factors affecting consumer purchase behavior in an online shopping context
Year 2003
Database Emerald
Access date 03.06.2004
Abstract

While interactions in the real world shopping are mainly based on face-to-face activities between consumers and service personnels, interactions in electronic commerce take place mainly through the retailer's Web site. This study investigated the relationship between various characteristics of online shopping and consumer purchase behavior. Results of the online survey with 602 Korean customers of online bookstores indicate that information quality, user interface quality, and security perceptions affect information satisfaction and relational benefit, that, in turn, are significantly related to each consumer's site commitment and actual purchase behavior.

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Emerald (full text)

Year of publication2003
Bibliographic typeJournal article
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